Sales & Operations Manager

Orangetheory Fitness Madison – Madison, MS

Full-Time | $18–$20/hour + performance-based incentive opportunity after 90 days

Orangetheory Fitness Madison is looking for a proven sales professional who is ready to step into a leadership role and take ownership of both sales performance and day-to-day studio operations.

This is not simply a fitness, front-desk, or administrative management position. Sales performance is at the center of this role.

We are looking for someone who understands how to work toward measurable goals, manage a sales pipeline, follow up consistently, close sales, understand KPIs, develop others, and take ownership of results.

The right candidate will combine strong sales ability with maturity, leadership, accountability, and the ability to solve problems without needing constant direction.

What You'll Own

Sales Performance & Growth

Drive new membership sales and overall studio growth
Take ownership of the studio's lead pipeline and sales process
Consistently follow up with prospects by phone, text, email, and in person
Understand and monitor key sales metrics and KPIs
Identify where opportunities are being lost and take action to improve results
Help establish and maintain high standards for lead follow-up, appointments, show rates, conversions, and closing
Lead from the front by actively participating in the sales process

Team Leadership & Development

Provide day-to-day leadership for our Sales Associate team
Coach and develop team members to become stronger and more confident salespeople
Establish clear expectations and hold the team accountable for performance
Help train new employees and reinforce studio processes and standards
Provide direction and solve routine staff issues without unnecessary escalation to ownership
Create an environment built around professionalism, communication, accountability, and results

Studio Operations

Help oversee the day-to-day operation of Orangetheory Fitness Madison
Ensure studio systems, procedures, and initiatives are consistently executed
Monitor membership and operational KPIs
Assist with scheduling, staff coverage, membership issues, retention efforts, and other operational responsibilities
Recognize problems early and take initiative to solve them
Follow through on responsibilities without needing constant reminders or supervision

Who We're Looking For

Our ideal candidate has a proven sales background with measurable results and is ready for greater responsibility.

We're looking for someone who:

Has demonstrated success in a sales-focused position
Has experience working toward measurable sales goals and KPIs
Can clearly explain their personal sales performance and results
Is comfortable making calls, following up with prospects, overcoming objections, and asking for the sale
Has experience leading, training, mentoring, or developing others
Has demonstrated stability and success in previous employment
Communicates professionally and confidently
Is organized and able to manage multiple responsibilities
Takes initiative and follows through
Is comfortable being held accountable for measurable results
Thinks like an owner—recognizing problems, developing solutions, and taking responsibility for outcomes
Is looking for an opportunity to grow rather than simply their next short-term job

Fitness industry experience is not required. A college degree is not required.

We are much more interested in what you have actually accomplished in sales and your ability to lead than a specific degree, industry, or job title.

Successful candidates could come from backgrounds such as retail sales, wireless, banking, automotive, hospitality, membership sales, medical/aesthetic sales, restaurant management, or other KPI-driven sales environments.

Compensation & First 90 Days

Starting base pay is $18–$20 per hour, based on the quality, relevance, and demonstrated success of your previous sales experience.

The initial 90 days will focus on learning the Orangetheory business while demonstrating your ability to:

Understand and manage our sales process and KPIs
Personally contribute to sales performance
Lead and develop the Sales Associate team
Take ownership of day-to-day studio operations
Identify and solve problems independently
Consistently execute expectations and follow through

There will be no incentive compensation during the initial 90-day period.

At the completion of 90 days, there will be a formal performance review. Successful completion of the introductory period will lead to the activation of a performance-based incentive structure and a review of the employee's ongoing base compensation based on demonstrated performance and responsibility.

What Success Looks Like

We want this person to become the day-to-day sales and operational leader of the studio.

Success means knowing the numbers, understanding what is driving them, developing the team, addressing problems before they grow, consistently following through, and helping create measurable growth without requiring constant direction from ownership.

If you have already proven that you can sell and are looking for an opportunity to lead people, own results, and help operate a business, we'd like to hear from you.

Please submit your résumé and be prepared to discuss your specific sales experience, performance expectations, KPIs, accomplishments, and leadership experience during the interview process.

Compensation: $18.00 - $21.00 per hour

Jobs That Make a Real Difference

About Us

Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.

Our Philosophy

For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They’ll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.

Diversity, Equity and Inclusion

Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.

_{Acknowledgement *}

_{I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.}

_{Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.}

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