Responsive recruiter

Benefits:

Employee discounts
Paid time off
Training & development

Member Experience Specialist (Sales Associate) – Orangetheory Fitness Franklin

Pay: $14-$16/hr base + commission
Schedule:
Morning: 4:30 AM – 12:30 PM
Evening: 12:30 PM – 7:00 PM (M–F)
Weekends: Saturday & Sunday, 6:00 AM – 1:00 PM
Must be available for either shift and weekends

Be the face of Orangetheory. Build relationships. Close the sale. Change lives.

Do you thrive in a fast-paced, people-first environment? Are you confident on the phone, energized by connecting with others, and motivated by hitting goals?

At Orangetheory Fitness Franklin, our Sales Associates are more than front desk staff—they are relationship builders, experience creators, and membership sales drivers. If you bring a strong work ethic, passion, and the ability to confidently ask for the sale, this is your opportunity to grow.

What You’ll Do

This role blends customer experience + sales performance:

Greet every member and guest with energy, enthusiasm, and professionalism
Build genuine relationships that turn first-time visitors into long-term members
Confidently present and sell gym memberships, guiding prospects to the right fit
Follow up on leads, make calls, and book intro classes—not afraid of the phones
Consistently ask for the sale and close memberships
Support coaches and ensure a seamless studio experience during classes
Maintain a clean, organized, and welcoming studio environment
Represent Orangetheory at community events and outreach opportunities

What We Offer

Competitive hourly pay + uncapped commission potential
Free Orangetheory membership
Retail discounts on OTF gear
Growth opportunities within a fast-growing brand

Who We’re Looking For

Must-Have Traits:

Strong work ethic and reliability
Passion and high energy—you bring the vibe to the studio
Outgoing personality with the ability to connect quickly
Coachable and open to feedback and growth
Team player who thrives in a collaborative environment
Comfortable on the phone—you don’t avoid calls, you own them
Skilled at building relationships and earning trust
Confident in asking for the sale and closing memberships

Experience Preferred:

Sales, retail, or customer service experience
Experience selling memberships, fitness services, or similar is a plus

About Orangetheory Fitness

Orangetheory is a heart-rate–based, full-body group training program designed to boost metabolism, build strength, and improve overall fitness. We’re on a mission to help people live healthier, stronger, and more confident lives—and our front desk team plays a key role in making that happen.

Apply today and be part of our growing Franklin studio team!

Compensation: $14.00 - $16.00 per hour

Jobs That Make a Real Difference

About Us

Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.

Our Philosophy

For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They’ll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.

Diversity, Equity and Inclusion

Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.

_{Acknowledgement *}

_{I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.}

_{Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.}

(if you already have a resume on Indeed)