Full-time, Commissions, Bonus, Benefits (Free Classes, OTF Gear, Health Ins., Vacation)
Total Targeted Compensation: $50,000 - $63,000 annually
Location: 609 H St. NE Washington DC 20002
*THIS IS A FULL-TIME POSITION, MINIMUM 40-50 HOURS PER WEEK, ALSO MUST BE AVAILABLE TO BE ON-CALL* This position truly only works if this is your only professional commitment.
Position Summary: An Orangetheory Fitness Assistant Studio Manager is responsible for managing studio operations and activities and works with his/her Studio Manager to develop and build the member community at the studio. As an Assistant Studio Manager you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facility. As the lead for the sales function, the ASM must execute a lead generation / marketing plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must possess a high caliber approach to coaching and team development. The Assistant Studio Manager will represent the company by living an active and healthy lifestyle and is responsible for the smooth running of his/her studio. Mandatory RETAIL HOSPITALITY or HEALTH + FITNESS MANAGEMENT and SALES experience, including PERSONNEL MANAGEMENT experience. Part of the job requirements is meeting or exceeding monthly sales and revenue goals.
Responsibilities will include but are not limited to: Hiring staff and developing the front desk team of Sales Associates. Provide high-level of customer service and exceptional hospitality to OTF patrons, handling member issues and concerns in a positive and timely manner. Maintain OTF brand’s distinct culture and community. Implement and enforce standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization. Assist in managing the studio budget, supply ordering, and staff scheduling. Training: The ASM will be responsible for training hired staff members to enable them to independently carry out their duties. The ASM must get well versed in OTF methods and procedures, prior experience with the online CRM program MINDBODY and WhenIWork is preferred. Ensure that all front desk systems are followed such as; proper Member Check-In, Telephone Inquiries and Prospecting (general and sales related), Guest Registration, delinquent account procedures, customer care calls, change requests and document scanning. Provide effective decision-making regarding customer service issues. Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement. Responsible for ensuring that the facility is clean, maintained and operationally sound. The ASM must stay on top of the staff schedule daily and make sure that every shift is covered by the team or him/herself. Lead generation, new client visits bookings, sales closing percentage, revenue, membership growth, attrition, and customer satisfaction score are some of the categories your performance will be measured on.
Required Qualifications and Experience: Degree from an accredited, four-year college or university. Ability to command the respect of his/her team / strong leadership skills. Inherently pro-active and resourceful. Well-spoken and charismatic / ability to handle conflict / manage people. Professional appearance both physical and on social media. Ability to be detail-oriented and multitask with problem solving skills. Prior fitness studio management experience desired. Prior experience managing teams, coordinating schedules, top notch customer service and driving sales is mandatory. Experience using MindBody, Google Docs, Microsoft Office, WhenIWork is a plus. Able to work a non-traditional schedule, flexible work day, evening and/or weekend hours as needed. Living close to the studio location is strongly preferred. Ability to take 1‐2 OTF classes per week to effectively describe the workout to prospective clients and observe the quality of customer experience at the studio.
Compensation and Benefits: Orangetheory Fitness offers a competitive compensation, which includes incentives and a bonus plan as well as a top-notch collaborative work environment. The Total Targeted Compensation for this position can range between $50,000 to $63,000 annually based on experience and performance. Benefits include; ability to participate in group health and dental insurance, paid vacation, free OTF classes, OTF gear, fitness casual dress‐code, non-traditional work schedule, and autonomy.
Job Type: Full-time, exempt position from overtime
About Orangetheory Fitness: Orangetheory Fitness is a trendsetting franchise fitness organization with 1,500+ locations open worldwide. We offer technologically tracked, results driven, professional coach-lead group personal training fitness program. We are currently seeking a qualified Assistant Studio Manager who is keen on driving sales and service excellence for our professional group fitness training facility in Washington, DC.
Jobs That Make a Real Difference
Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.
For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They’ll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.
Diversity, Equity and Inclusion
Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
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