Franchise Business Manager Remote Flexible - US

Franchise Business Manager

Full Time • Remote Flexible - US
As the Franchise Business Manager (FBM), you are a field liaison between our OTF Global Headquarters, Area Representatives, franchisees and potentially Private Equity groups or franchisees in UFG owned areas (all identified as our customers). This position has several key responsibilities and functions for guiding the outcomes in all performance and operational areas for your assigned OTF regions and studios within. This position offers support to the Area Representatives in all areas of operation to include but not limited to financial and KPI analysis, operational systems education, implementation & training support, fitness, membership sales support, and marketing management support.  
  • Communicate with our customers and their regional teams for franchise brand policies and procedure (ensuring knowledge and stressing the need for 100% brand and policy adherence)
  • Practice regular independent, discretionary judgement in order to ensure OTF strict guidelines are being followed
  • Develop and maintain relationships with existing/new franchisees, Area Representatives (AR’s), Private Equity groups and their regional teams for strong collaboration and business leadership
  • Provide exceptional customer service through proactive communication asking pertinent questions and understanding customers’ needs
  • Continually drive studio revenue and regional profitability through our customers 
  • Understand and be able to continuously analyze your assigned region’s OTF Business Intelligence metrics (KPI’s) to uncover trends and poor performance symptoms and provide intelligent, effective and timely solutions for market and studio growth
  • Offer training workshops and perform continuing education in conjunction with regional teams as needed 
  • Travel domestically to support new/existing studios in all facets of the OTF system (Sales/Operations/Fitness, Training and Development, Coaching and Leadership)
  • Attend conference calls/webinars and events to promote the OTF brand 
  • Support and, if required, mediate disputes with franchisees to achieve desired outcomes with minimal studio/brand impact
  • Submit monthly schedule and weekly reports to direct supervisor outlining work hours and activities performed 
  • Visit roughly 80% of studios within your assigned OTF regions during a calendar year 
  • Perform studio assessments as needed
  • Act as the brand steward with our customer groups to protect the brand by designing and implementing brand consistency and continuity measures
  • Bachelor’s degree preferably Business, Sports Management and/or Health & Wellness
  • Minimum of 1 year in an Orangetheory Fitness system management role
  • Minimum 5 years’ experience as a leader in the fitness industry and thrive in a customer service environment
  • Current CPR/AED certification
  • Must have proven successful management experience preferably in franchise and/or the fitness sector
  • Multi-unit supervisory experience preferred
This position may include supervisory responsibilities.
This is a full-time position.  
Travel is required – Travel may consist of up to 65% travel inside the continental United States. You must have a valid driver’s license and have a completely open schedule to be able to work days, nights and weekends (when needed)

Why Join Orangetheory Corporate?
We offer a competitive salary along with exceptional benefits such as:
  • Free workouts at corporate studios
  • Healthcare Benefits: Medical, Dental, Vision among many other supplemental benefits
  • Employer Paid Benefits: Long-Term Disability and Life Insurance
  • Paid Time Off
  • Holiday Pay
  • Parental Leave Pay
  • State-of-the-Art Wellness Center at Corporate Headquarters
  • 401k Plan with Employer Contribution
  • Team Building, Employee Engagement activities and so much more

Our Company provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.


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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Company Benefits & Perks

Benefits are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top candidates.

Flexible Schedules
Workout for Free
Fitness casual dress-code
Passionate, collaborative work environment