The Senior Vice President of Franchise Operations is responsible for supporting franchisees through effective execution of brand standards and operating initiatives. The role requires a hands-on and collaborative approach to delivering franchise systems, programs and communications that ensure operational excellence across our 1500+ studios. Success will be achieving an optimized member, franchisee and employee experience, measured by profitable franchise units that consistently achieve same store sales growth, industry-leading member and franchisee satisfaction (NPS), increased member retention and compliance with global brand standards. This position is a key partner with Field Operations and Field Leadership.

ESSENTIAL JOB FUNCTIONS

Develop strategies to improve and drive excellence in all aspects of system operations, in accordance with Orangetheory values and brand standards
Create operating plans (including support tools, systems, processes and communications plans) to ensure global execution of brand standards and performance against key KPIs
Partner with executives and teams across all functions, with accountability for operations projects & systems, and studio adoption & excellence in the achievement of strategic imperatives
Champion a customer-centric approach, identifying and acting upon opportunities to improve the member studio experience
Establish relationships with the global network to ensure deep understanding of needs and opportunities across Studio Employee, Franchisee, Multi-Unit Owner and AR populations. Champion the ‘voice of the studio’ across all functions ensuring the employee and franchisee experience is represented
Serve as a key point of contact and establish a regular cadence of consultation and feedback with the Franchise Advisory Council Operations Sub-Committee
Build a new Network Communications function within the Operations team. Establish a strategic approach to franchisee communications that ensures a holistic approach across the organization that is consistent, impactful and measurable
Develop a calendar of operational needs and document the playbook for excellence in execution and network partnership across all recurring programs
Assist in developing strategies and implementation plans to improve and manage compliance and optimize performance in all aspects of system operations
Promote a team environment, providing coaching, feedback and continuous learning opportunities to develop and grow your team. Hold yourself and your team accountable for responsibilities and results
Maintains knowledge of emerging technologies and trends in operations management

REQUIRED EDUCATION/EXPERIENCE

10+ years leadership experience in a franchised or multi-unit environment, including at least three years in senior management
Demonstrated ability to successfully lead, motivate, hold accountable and positively influence franchise partners to achieve targeted financial and operational results
Strong financial acumen with the ability to articulate specific contributions that have resulted in financial success or growth
Project Management leadership, with demonstrated ability to lead implementation of complex, long term projects and programs. Considered an expert in the discipline of Project Management and can recommend best-in-class practices and tools and influence adoption across the organization
Strong ability to organize effectively, delegate responsibility, solve problems and communicate clearly
Demonstrated ability to build, develop and lead high performing teams

SUPERVISORY REQUIREMENTS
This position manages other managers of people

TRAVEL
Some travel may be required for this position

Why Join Orangetheory Corporate?

We offer a competitive salary along with exceptional benefits such as:

Free workouts at corporate studios
Healthcare Benefits: Medical, Dental, Vision among many other supplemental benefits
Employer Paid Benefits: Long-Term Disability and Life Insurance
Paid Time Off
Holiday Pay
Parental Leave Pay
State-of-the-Art Wellness Center at Corporate Headquarters
401k Plan with Employer Contribution
Team Building, Employee Engagement activities and so much more

Our Company provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

Jobs That Make a Real Difference

About Us

Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.

Our Philosophy

For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They’ll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.

Diversity, Equity and Inclusion

Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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