Software Support Specialist Remote, US

Software Support Specialist

Full Time • Remote, US
The Software Support Specialist works in a multi-functional role which supports Orangetheory Fitness Technology Services. In this role you must be very organized, have a high aptitude for problem-solving, and have excellent communication and customer service skills.   
 
WHAT YOU WILL DO
  • Log and track inquiries using a problem management database while maintaining the detailed history of all issues and resolutions
  • Support and reinforce daily execution of Orangetheory Fitness systems and processes
  • Communicate technical information, both verbal and written, to a wide range of end-users
  • Follow up with customers to ensure that their inquiries are resolved 
  • Coordinate the resolution of advanced issues with appropriate teams 
  • Contribute to our Knowledgebase (author and edit knowledge base articles)
  • Assist with support for all current and future OTF technologies (training will be provided)
KEY SKILLS NEEDED
  • High aptitude in problem solving leading to a timely resolution 
  • Interpersonal skills to interact with owners and studio members
  • Excellent communication skills
  • Highly organized and able to multi-task under time constraints
  • Ability to balance and prioritize work 
  • A self-motivated team player
  • Strong customer service and troubleshooting skills
  • High energy, flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced and time-critical environment
ARE YOU QUALIFIED?
  • 1 year of experience in software support 
  • Minimum Requirement of 2 years' experience in a computer related technical field(Computer Science, Data Science, etc.) 
  • May be required to work early morning, evening or even weekend shifts
POSITION TYPE
This is a full-time position.

Why Join Orangetheory Corporate?
We offer a competitive salary along with exceptional benefits such as:
  • Free workouts at corporate studios
  • Healthcare Benefits: Medical, Dental, Vision among many other supplemental benefits
  • Employer Paid Benefits: Long-Term Disability and Life Insurance
  • Paid Time Off
  • Holiday Pay
  • Parental Leave Pay
  • State-of-the-Art Wellness Center at Corporate Headquarters
  • 401k Plan with Employer Contribution
  • Team Building, Employee Engagement activities and so much more

Our Company provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

 





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Company Benefits & Perks

Benefits are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top candidates.

Flexible Schedules
Workout for Free
Fitness casual dress-code
Passionate, collaborative work environment